Cancellations & Refunds Policy

Important Notes:

• Cancellation timeline is calculated from your scheduled check-in date
• Refunds apply only to the advance payment; any additional charges are non-refundable
• Processing fees (if any) are non-refundable
• Refunds are processed to the original payment method

In the unlikely event that we need to cancel your booking, you will receive:

Reasons for our cancellation may include:

• Natural disasters or extreme weather conditions
• Government restrictions or regulations
• Unforeseen circumstances beyond our control (force majeure)
• Safety concerns for guests or staff
• Infrastructure or facility issues

Date Changes:

• More than 7 days before check-in: Free modification (subject to availability)
• 3-7 days before check-in: ₹500 modification fee
• Less than 3 days before check-in: Not permitted

Tent Type Changes:

• Upgrade: Pay the difference in price
• Downgrade: Refund difference (subject to cancellation policy timeline)

Guest Count Changes:

• Reducing guests: Refund applicable charges (subject to cancellation policy)
• Adding guests: Additional charges apply (subject to tent capacity)

Yoga Sessions:

• More than 24 hours before session: Full refund
• Less than 24 hours: 50% refund
• No-show: No refund

Private Bonfire:

• More than 24 hours before setup: Full refund
• Less than 24 hours: No refund (due to preparation requirements)
• Weather cancellation by us: Full refund

Other Services:

Cancellation terms for additional services will be communicated at the time of booking.

Processing Timeline:

• Refund approval: Within 2-3 business days of cancellation request
• Credit card refunds: 5-7 business days after approval
• Bank transfer refunds: 3-5 business days after approval
• UPI/Digital wallet refunds: 1-3 business days after approval

Refund Method:

• Refunds are processed to the original payment method
• If original method is unavailable, bank transfer will be arranged
• Additional verification may be required for security purposes

Required Information for Refund:

• Booking confirmation number
• Registered email address
• Reason for cancellation
• Bank details (if bank transfer is required)

Medical Emergencies:

In case of medical emergencies preventing travel, we may offer more flexible cancellation terms upon providing appropriate medical documentation.

Weather Conditions:

• Extreme weather warnings: We may offer rescheduling options
• Light rain or normal weather variations: Standard policy applies
• Safety-related weather cancellations by us: Full refund

Travel Restrictions:

Government-imposed travel restrictions may qualify for special consideration on a case-by-case basis.

Group Bookings:

Special cancellation terms may apply for group bookings and will be communicated separately.