Privacy Policy

Personal Information:

• Name and contact information (email, phone number)
• Booking details (check-in/out dates, tent preferences)
• Payment information (processed securely through Razorpay)
• Dietary restrictions and special requests
• Emergency contact information

Automatically Collected Information:

• IP address and browser information
• Website usage data and analytics
• Device information and preferences
• Cookies and similar tracking technologies

We use your information for the following purposes:

• Processing and managing your bookings
• Communicating about your reservation and stay
• Processing payments and handling billing
• Providing customer support and assistance
• Improving our services and website functionality
• Sending promotional offers (with your consent)
• Complying with legal obligations
• Ensuring safety and security of our guests

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Payment processors (Razorpay), email services, and analytics providers
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of our guests or staff

All third-party service providers are required to maintain the confidentiality of your information.

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.