Contact Us
We're here to help with any questions about your retreat experience
General Information
📧 General Inquiries
📅 Booking Support
☕ Maati Café
🚨 Emergency
Location & Directions
The Secret Waterfall Retreat
Secret Waterfall, Near Mussoorie
Uttarakhand, India
PIN: [Your PIN Code]
Note: Detailed directions and GPS coordinates will be provided upon booking confirmation. The retreat is accessible by car, and we recommend using a vehicle suitable for hill roads.
Operating Hours
🏨 Reception & Check-in
Check-in: 2:00 PM onwards
Check-out: 11:00 AM
Reception: 24/7 (Emergency support)
☕ Maati Café
Daily: 8:00 AM - 10:00 PM
Last order: 9:30 PM
Closed during extreme weather
📞 Customer Support
Daily: 9:00 AM - 7:00 PM IST
Email: 24/7 (Response within 24 hours)
WhatsApp: 9:00 AM - 9:00 PM IST
Frequently Asked Questions
How do I make a booking?
You can book directly through our website using the "Book Now" button, or contact us via phone or email for assistance.
What should I bring?
Comfortable clothing, sturdy footwear, personal toiletries, and any medications. We provide bedding, towels, and basic amenities.
Is the waterfall safe for swimming?
While the waterfall is beautiful, swimming is at your own risk. We recommend enjoying the view and sounds rather than entering the water.
Do you provide transportation?
We can arrange transportation from Mussoorie or Dehradun for an additional charge. Please inquire when booking.
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We look forward to welcoming you to The Secret Waterfall Retreat!